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How does the Tiktok store return and refund?

Help Center2025-08-29
The operation process of return and refund in Tiktok store is as follows:

Return and refund operation process
1. Open the Tiktok application
First, open the Tiktok software to enter the home page.

2. Enter Tiktok Mall
On the home page, find and click the "Tiktok Mall" icon.

3. Accessing the shopping list
Click on the shopping list icon on the right to enter the shopping interface.

4. View orders
In the shopping interface, select the "My Orders" option to view all purchased orders.

5. select the returned item
In the order list, find the item that needs to be returned and click to enter the details page of the order.

6. Apply for a return
On the order details page, click the "Apply for Return" button. The system will prompt to fill in the reason for return and related information, such as the specific reason for return, the status of the product, etc.

7. Waiting for review
After submitting a return request, the merchant will review the application and receive relevant return instructions upon approval.

8. Return the goods
According to the merchant's instructions, pack and return the goods to ensure that they are not damaged and remain intact.

9. Confirm receipt and refund
After receiving the returned goods, the merchant will confirm and process the refund. The refund amount will be refunded according to the original payment method.

Precautions
Ensure to apply for a return within the specified return period, usually within 7 days.
The product must be kept in a brand new condition, unopened or unused.
The party responsible for the return shipping fee shall be determined in accordance with the merchant's return policy.

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