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How to use the compensation red envelope for TikTok Shop?

Help Center2025-11-19
During the shopping process on TikTok Shop, customers may encounter special circumstances such as product quality issues or logistics delays. In such cases, merchants may issue compensation red packets to make up for consumer losses. So, how exactly should these TikTok Shop compensation red packets be used?

1. Understand the Source of Compensation Red Envelopes
Compensation red packets are issued by merchants to compensate consumers for any inconvenience or losses encountered during the shopping process. When consumers encounter issues while purchasing goods and reach an agreement with the merchant, the merchant will distribute compensation red packets to the consumer's account via the TikTok Shop platform.

2. View Compensation Red Packet
Login to TikTok App: First, ensure you have logged into the TikTok App and are using an account associated with TikTok Shop.
To enter the "My" page: On the TikTok app homepage, click the "Me" button in the lower right corner to access the personal profile page.
Check the "Wallet": On the personal center page, locate and click the "Wallet" option. In the wallet page, you can find the "My Assets" section, which includes your compensation red envelope.

3. Using Compensation Red Envelopes
select Products: Browse and choose your desired items in TikTok Shop, add them to your cart, or proceed directly to checkout.
selecting a red envelope at checkout: On the payment page, you will see the option "Use Coupon/Red Envelope." Clicking this option will automatically display all available red envelopes in your account, including compensation red envelopes.
select the compensation red envelope: Locate the compensation red envelope issued by the merchant in the list of available red envelopes and check it. The system will automatically calculate the payable amount after deducting the red envelope value.
Complete the payment: After confirming the correct use of the red envelope, select a payment method and proceed with the payment. Once the payment is successful, your order will be generated, and you will enjoy the discount from the compensation red envelope.

4. Precautions
Red Envelope Validity Period: Compensation red envelopes usually have a certain validity period. Please make sure to use them within the validity period; otherwise, they will become invalid.
Red envelope usage scope: Some partial compensation red envelopes may have usage restrictions, such as being applicable only to specific products or orders exceeding a certain amount. Please carefully read the red envelope usage instructions before applying.
Contact the merchant: If you encounter any issues while using the compensation coupon, such as the coupon being unusable or the amount being incorrect, please promptly contact the merchant's customer service for consultation and resolution.

TikTok Shop compensation coupons are benefits issued by merchants to compensate consumers for losses. By understanding the source of coupons, checking them, using them correctly, and noting relevant matters, consumers can easily enjoy these discounts. While taking advantage of the offers, it is also recommended that consumers maintain good communication with merchants to promptly resolve any issues that may arise.

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